First, check with your Campus IT to make sure they have the following:

• A registered CEPID
• An active affiliation
• An effective start date

If Campus IT says the feed is sent and is correct, please send the follow for the user to complete:

1. Try logging into CSU Learn (https://ds.calstate.edu/?svc=sumtotal&org=CODE). Go to the Learning Activity and Domain ID Codes article to retrieve your campus code.
2. After the error message appears, visit the following URL: https://idp.calstate.edu/sumtotal/Shibboleth.sso/Session
3. Get a screen capture of the information that appears on the page in step 2 and send it back through the ticket in Service-Now.

Examples of Error Messages:

Refer to the Training Transcripts, Emulation and User Data, or Backdoor Login articles for more information.

Depending on how the assignment was created, you can either remove the employee from the organization or audience. Refer to the How to Remove Users from an Organization or How to Edit Audience Rules articles for more information.

Refer to the How to Update and View Audience Members article for instructions on how to update the audience.

Refer to the Updating Security Roles article for more information.

Refer to the following articles on how to create a report and it's schedule.

• Advanced Reporting Navigation
• Creating Ad Hoc Reports
• Creating Filters in Advanced Reporting
• Creating Report View
• Creating Report Schedule

Refer to the Granting Waivers and Managing the Roster articles for more information.

If you want to replace the child activity in a curriculum, you will need to coordinate with Systemwide LMS Team.

1. Create a new curriculum with the new child activity and assignment settings.
2. Do not move the new curriculum into production.
3. Open a ticket and include the old curriculum code and the new curriculum code.
4. We will coordinate a date with you on when we can transfer history from the old curriculum to the new curriculum.
   1. We do this so any employee that already completed training will not receive a new assignment / notification. Only the employees who are in-progress, not started, or overdue will receive a new assignment / notification.
5. We will import the history through the TMU and assign the audience to the curriculum.
6. We will notify you when this is complete and you verify the history was transferred over.

If you need the expiration date changed for a curriculum, you will need to create a new curriculum and you will need to coordinate with Systemwide LMS Team.

1. Create a new curriculum with the child activity and new assignment settings.
2. Do not move the new curriculum into production.
3. Open a ticket and include the old curriculum code and the new curriculum code.
4. We will coordinate a date with you on when we can transfer history from the old curriculum to the new curriculum.
   1. We do this so any employee that already completed training will not receive a new assignment / notification. Only the employees who are in-progress, not started, or overdue will receive a new assignment / notification.
5. We will import the history through the TMU and assign the audience to the curriculum.
6. We will notify you when this is complete and you verify the history was transferred over.

1. Go to Administration > Quick Links > Users.
2. Search for the user and click on their name. Refer to How to Troubleshoot via User's Learning Menu for instructions.
3. Go to Learning > Messages to view what notifications were sent to the employee.

Yes, you can waive the employee. Open a ticket and we can send you the employee's transcript from the other CSU campus. Refer to the Granting Waivers and Managing the Roster articles for more information.

No, you can only waive an employee if they completed training at another CSU campus. It is required for employees to complete compliance training through the CSU and acknowledge any CSU specific policies.

An employee's account should get created 1 to 2 business days after their start date. The system assigns courses at 10 PM on the day their account is created. If you need the assignment expedited, follow these step below.

1. Go to Administration > Quick Links > All Users.
2. Search for the employee.
3. Select their name.
4. Go to Personal > User Account and Personal Details.
5. Check the box "Add this user to all applicable audience immediately."
6. Click Save.