This article covers how to access the Learning Management System Training Request Webform.
Step 1: Under Training Platform, select CSU Learn.
Step 2: Under Request, select the following options.
| Request | Additional Fields |
|---|---|
|
Accessibility Request an alternative format for an activity or report an issue related to content accessibility. |
N/A |
|
Assignment Issues with assignments or assignment criteria for compliance courses. |
Activity Name Provide the name of the activity. Activity Code Provide the activity code. |
|
Audience/Organization Assistance with creating, editing or reviewing audiences and organizations. |
N/A |
|
CourseFeedback Provide feedback about a course related to content and course navigation. |
Activity Name Provide the name of the activity. Activity Code Provide the activity code. Training Provider/Vendor
|
|
Course Not Marking Complete Course is not registering as completed. |
Activity Name Provide the name of the activity. Activity Code Provide the activity code. |
|
Course Upload Campus needs assistance to uploaded to courses or troubleshooting if a course will not upload successfully. |
N/A |
|
Create/Edit/Review/Delete Learning Activity Assistance is needed with a learning activity. |
Activity Name Provide the name of the activity. Activity Code Provide the activity code. |
|
Enhancement Request an enhancement to the platform which would help improve efficiencies or a better training experience. |
N/A |
|
Data Import Loading training history / completions from activities within the training platform or 3rd party training platforms. |
N/A |
|
General Questions If a category does not meet your request, please use the generic category "General Questions". |
N/A |
|
LMS Admin Training Request virtual 1:1 or group administrator training on the training platform. |
N/A |
|
Login Issue User cannot log into or have difficulty accessing the training platform. |
Name Provide the employee’s name. CalstateEduPersonID Provide the unique identifier for the user as it appears in CSU Learn. |
|
Notifications Assistance creating, reviewing or customizing a notification within the training platform. |
N/A |
|
Problem Launching Course Issue launching a course or gaining access to a course. |
Activity Name Provide the name of the activity. Activity Code Provide the activity code. |
|
Registration Issue registering for a course or requesting to be registered for a course. |
Activity Name Provide the name of the activity. Activity Code Provide the activity code. |
|
Report Requesting assistance creating, editing or reviewing a report. |
N/A |
|
Security Permissions Requesting administrator rights / permissions within the training platform (approval required). |
Name Provide the employee’s name. CalstateEduPersonID Provide the unique identifier for the user as it appears in CSU Learn. |
|
Training Transcript Requesting training transcripts for a user who has moved from one CSU campus to another. |
Name Provide the employee’s name. Campus Provide their campus. |
Step 3: Under Short Description, provide a description of your issue or request.
Step 4: Under Description, provide details about your issue or request.
Step 5: Under Watchlist, add any employee to the be included in the email.
Step 6: Click on Add Attachments to include any documents, screenshots, etc.
Step 7: When you are done, click on the Submit button.
This concludes how to access the Learning Management System Training Request Webform.