Cal State Training Resources

LMS Clean Up Administrator Instructions

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This initiative aims to identify and remove unnecessary LMS content, optimize system performance, reduce storage, and ensure that only actively used content remains accessible. Additionally, we want to make it easier for administrators to locate items in CSU Learn by reducing outdated or unused content that can clutter search results and hinder efficiency. Review the sections below for instructions on how to complete each task.

Project Overview and Instructions

Timelines and Task Flexibility

We are breaking down the LMS clean-up project into manageable monthly tasks. At the beginning of each month, you will receive an Excel file with instructions and specific content details related to that month’s focus.

Your role will be to review the spreadsheet and determine whether the listed items should be kept, removed, or modified within the given time frame. We'll cover the full process in more detail during our kickoff meeting.

Each task includes a due date to help keep the project on track. That said, early completion is strongly encouraged and greatly supports the overall progress of the project.

Task(s) Timeline
Organizations September 2, 2025 – September 30, 2025
Audiences October 1, 2025 – October 31, 2025
Reports (Ad Hocs, Report, Report Schedules, & Content Resources) November 3, 2025 – December 23, 2025
Course Activities January 5, 2026 – January 30, 2026
Notification Templates February 2, 2026 – February 27, 2026
Security Roles, Facilities, & Locations March 2, 2026 – March 31, 2026

How to Use the Excel Review Document

Administrators will use an Excel document provided to complete their content review. The document will be sent to you by email at the beginning of each month. Here are instructions on how to navigate it:

  • Each tab in the spreadsheet corresponds to specific LMS tasks (e.g. Course Activities, Audiences, Reports, etc.)
  • Inside each tab, administrators will see a list of items currently in the LMS.
  • For each item, determine whether it should be:
    • Kept – still in use and relevant.
    • Removed – No longer needed.
    • Modified – Needs updates or changes.
  • Administrators will use the columns provided to indicate their decision and add any helpful notes.
  • As administrators complete each task, they will return it to the Systemwide (SW) LMS Team. Sending the file back allows SW LMS Team to start removing any content from CSU Learn.
  • The SW LMS Team will manage all removals and modifications in CSU Learn. However, if a campus prefers to make the changes on their own, they are welcome to do so. They will just need to notify the SW LMS Team so we can stay aligned.
Organizations

Overview

Each campus uses assignment group folders to manage courses that require manual assignment. These folders must be reviewed for relevance.

Timeline:

September 2, 2025 – September 30, 2025

Campus Administrators' Action Items:

  • Review campus assignment group folders.
  • Identify any organizations not tied to learning activities, audiences or without members.
  • Note: Department, affiliation, bargaining unit, and campus-defined groups will remain unchanged.

Campus Administrators Instructions:

Refer to the Organizations Tab in the Excel document and when reviewing the organizations, consider the following:

  1. Does this organization have any users in it or is it empty?
    1. To see if there are users in the organization, click on Users (#1) to view the information.
      1. If there are no users or fewer than three users in this organization, consider removing or modifying the organization.
  2. Are the organizations attached to any audience?
    1. To see if an organization is tied to an audience, click on Audiences (#2) to view the information.
      1. If there is no audience or assignment attached to the organization, consider removing the organization.
  3. Are the organizations attached to learning activities?
    1. To see if an organization is tied to a learning activity, click on Learning Activities (#3), go to Assignment Type (#4) and select Required organization assignments (#5) to view the information.
      1. If the organization is attached to a learning activity, consider modifying the assignment by adding the organization to the audience and assigning it through the audience.
  4. Update the Action column in the Excel document with the appropriate decision (i.e. Keep, Modify, or Remove).
  5. Send the file back to the SW LMS Team when finished.
Step 1 is to go to the Users tab. Step 2 is to go to the Audiences tab. Step 3 is to see which audience is tied to the organization.
Step 4 is to go to the Learning Activities tab. Step 5 is to go to the Assignment Type dropdown. Step 6 is to select Required organization assginments.

Go to How to Add Users to an Organization and How to Remove Users from an Organization for instructions on adding or removing users from an organization.

Campus Administrators do not have access to delete organizations from the system. The Systemwide LMS Team will need to complete this task. 

Completed Excel Document Example for Organizations

Audiences

Overview:

Each campus maintains its own audience rules for training assignments and reporting. These must be reviewed to ensure they are still relevant.

Timeline:

October 1, 2025 – October 31, 2025

Campus Administrators' Action Items:

  • Identify duplicate audiences (e.g., separate audiences for assignment and reporting).
  • Remove audiences not tied to active assignments or reports.

Campus Administrators Instructions:

Refer to the Audience Tab in the Excel document and when reviewing the audiences, consider the following:

  1. Are there any duplicate audiences (one for the assignment/one for reporting)?
  2. Are the audience attached to activities?
    1. To see if an audience is tied to an activity, go to the audience, select Learning Activities (#2), click on View (#3), and select All audience assignments (#4) to view the information. If there is nothing listed under All audience assignments(#5), that means the audience is not being used for an assignment.
  3. If the audience is not being used, can it be removed from the system?
  4. Update the Action column with the appropriate decision (i.e. Keep, Modify, or Remove).
  5. Send the file back to the SW LMS Team when finished.
Step one is showing duplicate audience names.
Step two is to click on the Learning Activities tab. Step three is to click on View. Step four is to click on All audience assignments. Step five is to see if there is an audience listed.

For instructions on editing or updating your audiences, go to How to Edit Audience Rules and How to Update and View Audience Members.

Campus Administrators do not have access to delete audiences from the system. The Systemwide LMS Team will need to complete this task. 

Completed Excel Document for Audiences

Reports (Ad Hoc, Reports, Report Schedules, and Content Resources)

Overview:

Each campus maintains its own folder containing ad hoc reports, standard reports, and report schedules. These must be reviewed to identify and remove any outdated or unused files.

Timeline:

November 3, 2026 – December 23, 2026

Campus Administrators' Action Items:

  • Remove unused Ad Hoc Reports, Content Resources, and Schedules.
  • Modify existing report schedules as necessary.
    • Confirm if the owner of the report schedule is still an active employee.
    • Review the report schedule frequency.  

Campus Administrators Instructions:

  1. Campus administrators are responsible for reviewing their report folders to determine which reports should be kept, modified, or removed.
  2. To find out who owns the report schedule, refer to the Scheduled Reports tab in the Excel document.
    1. If the owner is no longer working with the University, comment on the Notes column, and the SW LMS Team will update the owner of the report schedule.
  3. If additional support is needed, the SW LMS Team can schedule working sessions to review your campus report folders together.

Go to Advanced Reporting Navigation for instructions on how to navigate advanced reporting.

Campus Administrators do have access to delete reports and ad hoc reports from the system, but the Systemwide LMS Team can complete this task for you. 

Completed Excel Document for Report Schedule

Course Activities

Overview:

Campuses maintain various course activities for user training. These include ILT courses, curriculums, SCORM modules, YouTube or webcast content, etc.

Timeline:

January 5, 2026 – January 30, 2026

Campus Administrators' Action Items:

  • Identify and remove unused or duplicate activities.
  • Confirm the course owner is still an active employee at your campus.
  • Confirm ILT class rosters are updated with completions.
  • Review assignment settings to determine if activities need to be recreated.
  • Retire or remove unused ILT courses, curriculums, SCORM modules, documents, YouTube or webcast content, etc.

Campus Administrators Instructions:

Refer to the Activities tab in the Excel document and when reviewing the activities, consider the following:

  1. Is this activity still being used?
  2. Are completion rosters updated?
    1. To see if the roster is updated, go to Roster Management Tab on the excel document to view ILT classes that have users listed as registered.
    2. To update their status to attended, canceled or no-show on the roster, review How to Update a User’s Status article.
  3. Can duplicate or outdated versions be merged, removed, or inactivated?
    1. If you want to retire a course, you can follow the Retiring Activities instructions or make a comment under the Notes column.
    2. If you want to merge or remove a course from the system, make a comment under the Notes column and the SW LMS Team will work with you.
  4. Does the course owner need to be updated?
  5. Update the Action column with the appropriate decision (i.e. Keep, Modify, or Remove).
  6. Send the file back to the SW LMS Team when finished.

Campus Administrators do not have access to delete course activities from the system. The Systemwide LMS Team will need to complete this task. 

Completed Excel Document for Course Activities

Notification Templates

Overview:

Activities in CSU Learn can have custom notifications attached to them. Campuses maintain their custom notifications.

Timeline:

February 2, 2026 – February 27, 2026

Campus Administrators' Action Items:

  • Update outdated contact information that is listed in the notification template.
  • Remove unused or irrelevant notifications.

Campus Administrators Instructions:

Refer to the Notifications tab in the Excel document and when reviewing the notification templates, consider the following:

  1. Is the contact information in the notification outdated?
  2. Are any external links broken or outdated that are in the notification?  
  3. Is this notification still attached to the activity?
    1. To see if the notification is attached to the activity, you will need to go to Learning Activities to search for the activity. Once you find the activity, you can click on Edit, scroll down to Notifications > System (#3), change View to Active (#4), and under Notification Template (#5), you will see if the template is attached to the notification.
  4. Update the Action column with the appropriate decision (i.e. Keep, Modify, or Remove).
  5. Send the file back to the SW LMS Team when finished.
Step one showing the location of the activity owner. Step two showing the location of links in a notification.
Step 1 is to go to Notifications System. Step 2 is to go to View and select Active. Step 3 is to go to Notification Template.

For instructions on attaching or inactivating notifications, go to How to Attach Custom Notifications to Learning Activities and How to Activate / Inactivate Notifications.

Campus Administrators do have access to delete notifications from the system, but the Systemwide LMS Team can complete this task for you. 

Completed Excel Document for Notification Templates

Security Roles

Overview:

Campuses are responsible for granting administrative access within the LMS. Each campus must ensure that access is appropriately assigned.

Timeline:

March 2, 2026 – March 31, 2026

Campus Administrators' Action Items:

  • Review users who have administrative access and revoke access where it is no longer required.

Campus Administrators Instructions:

Refer to the Security Roles tab in the Excel document and when reviewing the report, consider the following:

  1. Have anyone's responsibilities changed within the past year?
  2. Update the Action column with the appropriate decision (i.e. Keep, Modify, or Remove).
  3. Send the file back to the SW LMS Team when finished.

Go to Updating Security Roles for instructions on how to update an administrator's security role.

Completed Excel Document for Security Roles

Locations

Overview:

ILT activities use locations when scheduling training. Campuses maintain their own lists of locations that are for in-person or virtual training sessions.

Timeline:

March 2, 2026 – March 31, 2026

Campus Administrators' Action Items:

  • Delete outdated or unused locations (e.g., inactive Zoom rooms).

Campus Administrators Instructions:

Refer to the Locations tab in the Excel document and when reviewing the locations, consider the following:

  1. Are the Zoom locations still being used?  
  2. Are the Zoom links outdated?
  3. Update the Action column with the appropriate decision (i.e. Keep, Modify, or Remove).
  4. Send the file back to the SW LMS Team when finished.

Campus Administrators do have access to delete locations from the system, but the Systemwide LMS Team can complete this task for you. 

Completed Excel Document for Locations

Facilities

Overview:

ILT activities use facilities to create different locations. Campuses maintain their own lists of facilities that are for in-person or virtual training sessions.

Timeline:

March 2, 2026 – March 31, 2026

Campus Administrators' Action Items:

  • Remove facilities that are no longer in use or relevant.

Campus Administrators Instructions:

Refer to the Facilities tab in the Excel document and when reviewing the facilities, consider the following:

  1. Are the Facility names still relevant?
  2. Are the Facility still being used?  
  3. Update the Action column with the appropriate decision (i.e. Keep, Modify, or Remove).
  4. Send the file back to the SW LMS Team when finished.

Campus Administrators do have access to delete facilities from the system, but the Systemwide LMS Team can complete this task for you. 

Completed Excel Document for Facilities

Final Tips
  • Be as thorough as possible as removing unused content helps optimize LMS performance and will make items organized for administrators.
  • Use the Notes column in the Excel sheets to flag questions or uncertainty.
  • We will be offering a monthly Zoom Q&A session to go over that month's tasks and answer any question throughout this project.
  • If you need 1:1 support during this project, you can schedule a working session with us.

This concludes how to complete each task for the LMS Clean-up Project. Reach out to us if you need help or clarification by submitting a ticket.

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